This Privacy Policy explains how Green Lines (“we,” “our,” or “us”) collects, uses, protects, and manages your personal information when you visit our website https://greenlines.ae/ or use the Green Lines mobile application available on both Android and iOS. By accessing or using our services, you agree to the practices described in this policy.
At Green Lines, we are committed to maintaining the highest standards of privacy and data protection. Whether you interact with our website, access our dashboards, or use the Green Lines mobile app for business management, we ensure that your information is handled safely, responsibly, and transparently.
1. Mobile Application Availability
The official Green Lines mobile application is available for download on both iOS and Android devices. Users can install and use the app through the following official store links:
iOS (Apple App Store):
https://apps.apple.com/ae/app/green-lines-manager/id6737541138?l=ar
Android (Google Play Store):
https://play.google.com/store/apps/details?id=com.greenlines.admin
By downloading and using the Green Lines mobile application, you agree that the data practices outlined in this Privacy Policy apply equally to both the website and the app.
2. Information We Collect
When you use our website or app, we may collect personal information such as your name, email address, phone number, company details, and any information submitted through forms, registrations, or support inquiries.
Through the mobile app, we may collect device-specific data, including device model, operating system, identifiers, app activity logs, and crash reports, all used to improve performance and functionality.
We may also collect technical data such as IP addresses, browser types, pages visited, and analytics insights to help us optimize user experience. Any data uploaded into our CRM or ERP platform—such as project files, client lists, communications, or internal notes—remains your property and is accessed by our team only when necessary for support and only with your approval.
3. How We Use Your Information
Your information is used to deliver, manage, and improve our services. This includes creating user accounts, enhancing platform performance, responding to support requests, and ensuring the website and app function smoothly.
We may also send service updates, notifications, and relevant business information. Marketing communications may be sent occasionally, but you may opt out at any time by contacting us.
All collected information is used solely to enhance your experience and ensure efficient delivery of Green Lines services.
4. Cookies and Tracking Technologies
Our website and mobile application may use cookies, tracking pixels, and other technologies to personalize your experience, monitor traffic patterns, and analyze user behavior. These technologies help us improve system performance and user engagement.
If you prefer, you may disable cookies through your browser settings, although certain features of our website may not function correctly without them.
5. Data Security and Storage
Green Lines prioritizes data security and implements advanced measures to protect your information. We use SSL encryption, secure servers, controlled access, firewalls, and regular system audits to maintain the integrity and safety of your data.
While no digital system can guarantee absolute security, we consistently work to ensure your information is protected to the highest industry standards.
6. Sharing of Information
We do not sell or trade any personal information. Data may only be shared with trusted third-party service providers who support our operations, such as hosting partners, analytics platforms, cloud storage providers, payment processors, and communication tools. These partners are bound by confidentiality and strict data-protection requirements.
We may also disclose information when required by law, to comply with governmental requests, or to protect the rights, security, and integrity of Green Lines and its users.
7. Your Rights
You have the right to request access to your personal information, update or correct your data, withdraw consent, or request deletion of your account and associated information. If you wish to exercise any of these rights, contact us at info@greenlines.ae.
We will respond to all requests in accordance with applicable data protection regulations.
8. Data Retention
Your information is retained only for as long as necessary to operate our services, fulfill legal obligations, manage business records, and address any disputes. Once information is no longer needed, it is securely deleted from our systems unless you request deletion earlier.
9. Children’s Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect data from children. If we discover that information from a minor has been submitted, we will delete it immediately.
10. Third-Party Links and Integrations
The Green Lines website and mobile application may include links to external websites or integrate with third-party services such as Firebase, Google Analytics, hosting providers, cloud tools, and payment systems. These external platforms operate under their own privacy policies, and Green Lines is not responsible for their practices or policies.
11. Updates to This Privacy Policy
Green Lines may update this Privacy Policy periodically to reflect improvements, legal requirements, or operational changes. Any modifications will be posted on this page with an updated “Last Updated” date. Continued use of our services after an update signifies your acceptance of the revised policy.
12. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:
Green Lines
Email: info@greenlines.ae
Phone: +971 50 728 0030
Website: https://greenlines.ae
United Arab Emirates